satinbay Order & Shipping Policy

---

Welcome to satinbay. We are committed to getting your grocery and kitchen essentials to you safely and on time. The sections below explain exactly how we handle orders, what shipping will cost, and when you can expect your package to arrive — so there are no surprises between checkout and your front door.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are typically processed that same day. Orders received after 2:00 PM EST, or on weekends, move to the next business day's queue.
• Perishable Goods Handling: Temperature-sensitive items are packed using dedicated cold-chain insulation and leave our facility Monday through Thursday only, so they are not held in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery window is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates start once your order leaves our facility. Minor delays can occur during peak holiday periods or due to severe weather events.

---

International Shipping

satinbay currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. These amounts are set by your local customs authority and are payable by the recipient.

---

Order Tracking & Delivery Confirmation

After your order ships, we send an automated confirmation email with a direct tracking link and carrier information.

If tracking details have not appeared or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

---

Order Modifications & Address Changes

Because we begin processing quickly to keep dispatch times short, please keep the following in mind:

• To change your shipping address or adjust an order, contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, the address can no longer be modified.

---

Damaged, Lost, or Compromised Shipments

We stand behind every delivery we send out:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of shipping delays, let us know within 48 hours of delivery and include photos — we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows delivery but the package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

For questions about your shipment, available shipping options, or order status, our team is here to help:

• Official Business Name: satinbay
• Customer Support Email: [email protected]
• Customer Support Phone: 16232397997
• Physical Business Address: 5228 W MCNEIL ST, LAVEEN, AZ 85339, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST